💬 Support Center

How can we help?

Get help with your Covlor plugins, license keys, billing, and more. We're here for you.

Email
hello@covlor.uk

We respond to all emails within 24 hours on business days.

Response Times
General enquiriesWithin 24h
Bug reportsWithin 48h
Billing / licensesWithin 12h
Feature requestsWithin 72h
Common Topics
License activation Plugin download Billing & refunds Bug report Feature request Installation help SEO Hero After Effects scripts Account access

If you have any questions, feel free to reach out to us.
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FAQ

Frequently Asked Questions

How do I activate my license key?
After purchasing, go to WordPress Admin → SEO HERO → Billing, paste your CVLR-XXXX-XXXX-XXXX key and click Activate. A green checkmark confirms success.
Where can I download my purchased plugin?
Log in to app.covlor.uk/dashboard, navigate to your Licenses, and click the download button next to the relevant product.
Can I use one license on multiple sites?
Each plan has a site limit — Personal (1 site), Professional (5 sites), Agency (unlimited). Check your plan details in your dashboard.
How does the 21-day free trial work?
Download the plugin and activate it — no credit card required. You get full premium access for 21 days. After that, you'll need a paid license to continue.
What is your refund policy?
We offer a 14-day money-back guarantee on all first-time purchases. Email hello@covlor.uk within 14 days of purchase for a full refund.
The plugin is not working after update — what do I do?
First, deactivate and reactivate the plugin. If the issue persists, check for conflicts with other plugins by switching to a default theme temporarily, then contact us with your error details.
Do you offer support for After Effects scripts?
Yes! Email us at hello@covlor.uk with your AE version, OS, and a description of the issue. We respond within 48 hours.
How do I cancel my subscription?
Log in to app.covlor.uk/dashboard → Billing → Cancel Subscription. You keep access until the end of the billing period. No cancellation fees.